I’m a little disappointed. Amanda and I went to Pearl’s Oyster House in Downtown Memphis on Friday night before going to the summer movie series at the Orpheum Theater in Memphis. I really like the food at Pearl’s and overall we’ve never had a service issue although it’s never been memorable.
We arrived around 7:20 and were seated immediately. Following that we sat for what seemed like an eternity with no service. We tried to get a server’s attention multiple times to no avail. The actual elapsed time was around 20 minutes. Finally we got up and left. The host saw us leave and didn’t say a word. WOW…I’m amazed.
The first thing I did was send a Tweet out and told several people about the experience. Frustrating. Blue Fin got our after movie dinner business as of course since Pearl’s wasted 20 minutes of my life, we had to wait until after the movie to eat. Thanks.
Hope this doesn’t happen in your business. Odds are it probably DOES at some point. I know it’s happened at mine. The problem is, customers like me don’t always come forward and explain. They just leave. You don’t know when this is happening so assume it does happen from time to time.
When you train your people, have your meetings, etc, be sure and cover these situations whether real or ficticious, you simply can’t have slip ups like that. Especially Friday night at 7:30 in the restaurant business.
Popularity: -0% [?]
If you enjoyed this post, make sure you subscribe to my RSS feed!
No related posts.
Related posts brought to you by Yet Another Related Posts Plugin.