From the category archives:

Riffs, Rants, and WTF?

Jiffy Lube Silences the Customer

by Ryan Hinricher on May 26, 2009

Good Service, Still the Best Marketing?

by Ryan Hinricher on May 13, 2009

Innovator Over Duplicator, Infinite Advantage

by Ryan Hinricher on May 12, 2009

Sales Opportunity Destroyed.

by Ryan Hinricher on May 10, 2009

Useful Uses of Twitter

by Ryan Hinricher on May 7, 2009

“Your Miles are Expiring”

by Ryan Hinricher on May 6, 2009

Don’t Listen to Dinosaurs

by Ryan Hinricher on May 3, 2009

Best Buy.. “Would You Like an iPod with your warranty purchase today?”

by Ryan Hinricher on May 3, 2009

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